- 1. Which is the international standard for quality management for automotive industry suppliers of production parts, materials, and services?
- AS 9000
- TL 9000
- QS 9000
- AI 9000
- 2. ISO 9000 is primarily concerned with what type of quality management standards?
- Suppliers to the automotive or telecommunication industries
- Business to business commerce
- Environmental
- Business to consumer transactions
- 3. What is a reason that a company may pursue ISO9000 certification?
- Certification is required by most insurance agencies
- Certification is required by the European Community to show that a firm has used appropriate standards
- Certification provides a company with unlimited legal liability protection
- Certification provides competitive advantage in the global markets for suppliers
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- 4. What forms of ISO 9000 certification is the final requirement before a company may be registered and recorded as having achieved ISO 9000 status?
- Third party
- First party
- Second party
- Fourth party
- 5. Who is responsible for performing the first party certification audit for a supplier firm?
- Firm
- Suppliers
- Certifying agency
- Customer
- 6. What is one analytical tool common to all quality improvement programs?
- Kaizen
- Pareto charts
- Continuous improvement
- Management by fact
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- An opportunity flow diagram would best fit in which DMAIC category?
- Measure
- Define
- Analyze
- Improve
- What is the certification when a qualified national or international standards body or similar certifying agency audits and certifies that a company is ISO 9000compliant?
- Fourth party
- First party
- Second party
- Third party
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- A fishbone diagram might be found in which DMAIC category?
- Analyze
- Measure
- Define
- Improve
10. What is the international quality management standard for quality management and assurance that is primarily concerned with quality of air, water, and soil?
- ISO 2000
- ISO 14000
- QS 9000
- ISO 9000
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