UOP Final Exam Answers: March 2015

1. Which is the international standard for quality management for automotive industry suppliers of production parts, materials, and services?

AS 9000
TL 9000
QS 9000
AI 9000

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2. ISO 9000 is primarily concerned with what type of quality management standards?

Suppliers to the automotive or telecommunication industries
Business to business commerce
Environmental
Business to consumer transactions

3. What is a reason that a company may pursue ISO9000 certification?

Certification is required by most insurance agencies
Certification is required by the European Community to show that a firm has used appropriate standards
Certification provides a company with unlimited legal liability protection
Certification provides competitive advantage in the global markets for suppliers

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4. What forms of ISO 9000 certification is the final requirement before a company may be registered and recorded as having achieved ISO 9000 status?

Third party
First party
Second party
Fourth party

5. Who is responsible for performing the first party certification audit for a supplier firm?

Firm
Suppliers
Certifying agency
Customer

6. What is one analytical tool common to all quality improvement programs?

Kaizen
Pareto charts
Continuous improvement
Management by fact

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An opportunity flow diagram would best fit in which DMAIC category?

Measure
Define
Analyze
Improve

What is the certification when a qualified national or international standards body or similar certifying agency audits and certifies that a company is ISO 9000compliant?

Fourth party
First party
Second party
Third party

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A fishbone diagram might be found in which DMAIC category?

Analyze
Measure
Define
Improve

10. What is the international quality management standard for quality management and assurance that is primarily concerned with quality of air, water, and soil?

ISO 2000
ISO 14000
QS 9000
ISO 9000

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1. Which of the following are examples of Goldratt’s Rules of Production Scheduling?

An hour saved at a bottleneck is a mirage
No bottlenecks govern throughput
Utilization and activation are the same
Balance flow, not capacity

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2. According to the theory of constraints which of the following can be a CCR?

Product design
An employee
Factory layout
A customer

3. The Shingo approach to quality control depends on which of the following?

Use of statistically based approaches to quality control
Use of source inspection on 100% of the items produced
Extensive use of control charts
Use of a sophisticated method of acceptance sampling

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4. Statistical Process Control (SPC) and data from the actual process to statistically monitor the process over time are employed during which step of the DMAIC cycle?

Define
Control
Improve
Measure

5. According to the theory of constraints, which of the following is an OPERATIONAL measurement that can be used to measure the firm’s ability to make money?

Operating revenue
Unit cost
Inventory
Net Profit

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6. The DMAIC cycle of Six Sigma is similar to which of the following quality management topics?

External benchmarking
ISO 9000
SERQUAL
Continuous improvement

7. The Shingo system of quality control relies heavily on failsafe procedures or devices called what?

Checklists
DPMO’s
CTQs
Pokay-okes

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8. identifying critical to quality characteristics (CTQs) takes place in which step of the DMAIC methodology?

Analyze
Define
Improve
Measure

9. According to the theory of constraints which of the following is a FINANCIAL measurement that can be used to measure the firm’s ability to make money?

Sales
Cash flow
Inventory
Operating expenses

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10. Goldratt’s theory of constraints (TOC) could be restated using which of the following?

A system with constraints will not be able to achieve its goals
Any system is limited in achieving more of its goals by a very small number of constraints
A system constraint cannot be identified and thus cannot be improved
Continuous adjustments after a constraint problem is solved will cause more problems

11. The idea that statistical methods of quality control, including six sigma, does not prevent defects, is central to what alternative quality system?

SQC methods
Deming PDCA cycle
DMAIC cycle
Shingo System

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12. A bottleneck in a manufacturing process may be targeted and eliminated by employing which of the following?

Install more efficient equipment where capacity is less than the demand
Increase labor equally throughout the system
Increase the capacity of a non bottleneck resource
Increase the idle time of a capacity constrained resource in the system

13. Which of the following is a focusing step of Dr. Eli Goldratt’s theory of constraints?

Do not modify a process after improvement of a constraint is achieved.
Isolate constraints to reduce the constraint’s capacity.
Align the whole system to support processes prior to the constraint.
Identify system constraints that prevent the system from achieving its goal